Manager, Creative Services

Title: Manager, Creative Services

Ministry: Creative Services

Location: Abbotsford, BC

Reports to: Executive Director of Operations + Fund Capacity

Position type: Permanent, Full-time (32-40hrs/wk), $33-37 hourly rate

Organization Overview

Power to Change is a non-profit movement dedicated to the mission of helping people know Jesus and experience His power to change the world. We have a shared vision to catalyze 10,000+ Communities on Mission across Canada and beyond. Would you like to join a recognized Best Christian Workplace and Christ-centred community that helps you grow professionally and spiritually while changing the world? If you answered yes, come join us!

Position Overview

The Creative Services Manager leads the Creative Services team in delivering high-quality, consistent, and strategically-aligned creative content across P2C. This role plays a key leadership function in strengthening how P2C communicates as one unified mission, ensuring clarity, cohesion, and effectiveness across all expressions of the organization. The Manager leads a small team of staff and is responsible for a number of vendor relationships leveraging both to produce consistent, high-quality creative work. This role is directly involved in stewarding the brand and organizational voice of P2C.

This role serves on the Operations & Fund Capacity Leadership Team contributing to organization-wide priorities and problem-solving beyond their area.

About the Role

In this role, you will be responsible for achieving the following objectives:

Steward and strengthen the P2C brand and organizational voice

• Own the planning and execution of annual stewardship campaigns and donor communications as a core Creative Services output, ensuring they are clear, consistent, and aligned with organizational priorities

• Developing new, effective, multi-channel journey pathways to steward and strengthen the relationship over the first 12-18 months of a donor’s journey with P2C

• Provide stewardship of the P2C-wide brand, ensuring consistency and integrity

  • Support the cohesion of ministry sub-brand expressions with the P2C brand

  • Translate leadership direction into consistent creative/communication standards

  • Ensure creative work reflects the voice and values of the organization

Deliver high-quality, strategically aligned creative work

• Own the delivery of Creative Services outputs that are reliable, timely, and aligned with organizational priorities

• Build and maintain strong, trusting relationships with ministries and stakeholders through consistent follow-through, clarity, and responsiveness

• Ensure a consistent standard of quality, clarity, and effectiveness across all creative work applying the principle of “consistently good” over “periodically excellent”

• Oversee the creative process from briefing through execution, ensuring high-quality outcomes

• Develop and present well-considered proposals for new initiatives (ex. campaigns, communication channels) for leadership input and approval

Build and develop a healthy, high-performing team

• Provide leadership and direction for the Creative Services team

  • Foster a team culture characterized by:

    • High morale and relational health

    • Strong interdependence across team and ministries

    • Consistently strong output

  • Engage the team in both operational execution and creative collaboration

  • Develop team members through coaching, feedback, and ongoing leadership

• Strengthen systems, prioritization, and team capacity

  • Evaluate and prioritize incoming requests in light of organizational objectives

  • Make and communicate clear decisions on what work to accept, decline or defer

  • Actively protect team capacity by avoiding unnecessary or low-impact work

Drive innovation and continuous improvement in creative delivery

• Pilot and implement new tools and approaches, including AI, to improve workflows and outcomes

• Identify and propose improvements to systems, processes, and creative approaches

Lead beyond Creative Services

• Serve as a leader on the Operations + Fund Capacity team with a “first-team” mindset

• Prayerful engagement with weekly chapel services and semi-annual days of prayer

• Participate in ministry partner development — building a team of ministry partners to support the mission of P2C financially as donors and as prayer partners, embracing and pursuing an annual fundraising target

Other Responsibilities

• Active participation in weekly Chapel services and other ministry specific prayer / bible study times.

• Attendance and participation in the semi-annual Worldwide Day of Prayer.

• Attendance and participation in All Staff Forums.

• Special projects as assigned

About You

• You have a deep, growing personal relationship with Jesus and a genuine desire to see people’s lives transformed by Jesus

• You are a strong leader with the ability to develop a strong team

• You are sufficiently skilled and intuitive in communications and creative work to be able to provide staff/vendors with effective feedback that shapes high-quality creative outputs

• You are relationally strong, able to build trust and work collaboratively across teams and ministries even in scenarios where you need to lead through influence more than direct authority

• You are energized by bringing clarity and alignment in environments where there are many voices, ideas, and competing priorities

• You are comfortable making difficult prioritization decisions, including saying no to good ideas in order to protect focus on what matters most

• You are eager to experiment with new technologies (like AI), finding ways to enhance creative processes with new tools and approaches

• You are a cultural learner, able to listen, adapt, and navigate a complex organizational environment

• You are service-oriented, responding clearly, thoroughly, and reliably to requests and commitments

• You are committed to excellence and consistency, while maintaining a healthy and sustainable pace

Education and Experience

• 3+ years of leadership or management experience

• Strong project and workflow management experience

• Experience in creative services, marketing, or communications

• Degree in Communications, Marketing, Business, or a related field is an asset

• Experience working cross-functionally and collaborating with multiple stakeholders

• Ability to contribute to the creative process and provide informed feedback on creative work

• Familiarity with branding, media, and campaign development

• Proficiency with project management tools and content management systems

• Proficiency with Google Suite, Microsoft Office, and Adobe Creative Suite

• Experience managing vendors or external partners

• Experience working in a non-profit or ministry environment is an asset

• Experience working in a marketing or fundraising agency is an asset

What We Offer Our Staff

• Employer-paid extended health and dental benefits

• Health Care Spending Account 

• Group RRSP contribution options with up to 4% matching after 1 year of employment

• Access to our Employment Assistant Program (EAP)

• Paid vacation

• Mentorship opportunities

• Additional vacation time between Christmas and New Year

• Free registration to FamilyLife Weekend Getaway across Canada

• Discounts at our P2C Store